Terms & Conditions
PRE-ASSIGNMENT VISIT
The client agrees to have one free meet and greet prior to services starting but agrees if more are needed they will be at a charged at £5 per any extra visit.
DISCLOSURE OF BEHAVIOUR
The client must disclose any history of aggression, behavioral issues, or tendencies that may interfere with the safe care of their pet(s). this includes, but is not limited to, biting, destructive behavior, excessive barking, or other Problematic traits.
PAW TO PALM reserves the right to decline or terminate services if a pet is deemed unsafe to care for, or if its behavior poses a risk to the safety of the sitter, the public, or other animals.
PAW TO PALM’S RESPONSIBILITIES STANDARD OF CARE & LIABILITY
PAW TO PALM agrees to provide all services in a professional, reliable, and compassionate manner. the client waives any claims against PAW TO PALM , except in cases of proven negligence. any such incidents must be reported to PAW TO PALM IMMEDIATELY.
PREMISES SECURITY & LIABILITY
PAW TO PALM accepts no responsibility for the security of the client’s premises or the loss of personal property if other individuals have access to the home during the period of care. the client must inform the sitter of any third parties with access to the property.
Pet sitting will be carried out solely by the owner of PAW TO PALM unless prior arrangements are made . PAW TO PALM will not be held liable for theft, property damage, or injury to pets caused by other individuals accessing the property, except in cases where negligence by the sitter can be proven.
OFF-LEAD WALKING
Dogs will not be walked off-lead unless the client has provided prior written consent or in a suitable enclosed and secure dog park.
UNFORESEEN CIRCUMSTANCES
In the event that PAW TO PALM is unable to attend to the pet’s needs due to extreme illness or other unforeseen circumstances, the client will be notified immediately. with the client’s permission, an alternative qualified sitter may be assigned to ensure continuity of care.
EQUIPMENT & HOME SECURITY
PAW TO PALM will not be responsible for any damage or injury caused if a pet becomes loose or escapes due to faulty or poorly fitted equipment such as leads, collars, or harnesses. furthermore, PAW TO PALM accepts no liability for pets escaping through unsecured doors, gates, windows, or other access points at the client’s property. disclosure of these relieves PAW TO PALM of any liability in relation to damage or escape.
EARLY RETURN
In the event of the client returning home earlier than planned, full payment for the original booking remains due. This is to cover the slot reserved exclusively for the client.
CONFIDENTIALITY & SECURITY
PAW TO PALM will ensure all house keys, alarm codes, and any other personal information provided by the client are stored securely and treated with the utmost confidentiality.
TERMINATING THE SERVICES
PAW TO PALM reserves the right to terminate the services at any point if they feel unsafe, repeated missed payments, inappropriate language or if they don’t believe the dog is a correct fit, In most circumstances PAW TO PALM will try give at least a months’ notice before terminating any services but in extreme cases such as dogs showing aggression which hasn’t previously been mentioned the service may be terminated immediately.
CANCELLATION POLICY
Dog walking and pet visits require a minimum of 3 days’ notice for cancellation, unless extreme circumstances. Cancellations with less than 3 days’ notice will be charged 100% .
Invoices will be sent out 24 hours after the stay or service provided and will need to be paid in full within 48 hours.
House stays require a minimum of 14 days cancellation notice any cancellations with less than 14 days will be charged at 100%
All pet sitting booking’s requires a 10% deposit to secure dates
Photo updates on all walks , sitting’s or notes can be provided to the client upon request to keep them informed about their pet’s activities and wellbeing.
Any incidents, concerns, or notable changes in behavior observed during the service will be communicated to the client promptly to ensure transparency and allow for any necessary action.
Acknowledgement by engaging with PAW TO PALM for dog walking and Pet sitting services, the client confirms they have read, understood, and agreed to the terms of this policy.
THIS POLICY IS IN PLACE TO MINIMISE DISRUPTION TO YOUR PET’S ROUTINE WHILE ENSURING A FAIR AND PROFESSIONAL LEVEL OF SERVICE.
PAW TO PALM IS A REGISTERED BUSINESS AND FULLY INSURED BY PROTECTIVITY AND ANIMAL FIRST AID TRAINED, CERTIFICATES AVAILABLE UPON REQUEST